Account Management

What will my account summary look like?

Your account summary provides up-to-the-minute information on your account number, balance, expiration date and all the numbers of your subscribed services.

What will my call detail report look like?

Your call detail report (CDR) gives you the date, time, rate, duration, cost, and origination and destination numbers for each call/usage you've made. It will display call/usage activity for the past 3 months.

What if I need CDR that's more than 3 months old?

DynaSky eCard highly recommends that you print or save your own CDR on a monthly basis. After 3 months, DynaSky eCard will keep your CDR in the archive. We archive CDR only up to the last 5 years. Should you ever need CDR that is no longer available from your account login, please contact our customer support. Please be reminded that a service fee may incur upon your archived CDR request. Please see the service charge below:

CDR Time Frame

Service Charge Per Request

Within 18 months from the request date


Beyond 18 months from the request date


Within 18 months from the request date with special requested format


Beyond 18 months from the request date with special requested format


Archived CDR will be provided in a purely text format. You may use any word processing software or spreadsheet software to open the file. To request your archived CDR in any other format, please refer to the charge from the table above.

I believe there is an error with my account. What should I do?

Please contact Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible. Let us know why you believe there is an error, and we will get back to you promptly and correct any problems.

What happens if I lose my PIN?

For your security, we will disclose a PIN to the original purchaser only. You will need to contact customer support (This email address is being protected from spambots. You need JavaScript enabled to view it.) and provide all the relevant data you submitted when you purchased the service. Your request will be processed promptly, and you will receive your PIN via e-mail once we verify your identity.

Why can't I log in with eCard serial number and PIN anymore?

Once your username and password are set up, your eCard serial number and PIN will no longer be valid for account login. Please use your username and password for your next login. You may only subscribe to DynaSky VoIP, eSecretary or Business Account when your username and password are successfully set up.

How do I log in to my DynaSky eCard online account?

On the DynaSky eCard website, enter your eCard User Name and Password, then click on the "log in" button.

What happens if I forget my password?

You can reset your password by clicking on the "Problems Signing In?" link. Follow the reset password procedures, and provide the correct information in each step. For security purposes, DynaSky eCard does not store customer's password information on our database.

Are username and password required for service subscription?

Yes. You can login with your eCard serial number and PIN for regular phone card usage. If you wish to additionally subscribe to VoIP, eSecretary or Business Account, the system will prompt you to set up an username and password. Choose a name as your username and type in your eCard PIN number as your old password. Set up a new password and a secret question and answer to create your new account profile.

Once your account profile is created, you may subscribe to any DynaSky services. Also, your eCard serial number and PIN will no longer be valid for account login. Please use your username and password for next login.

How do I recharge my DynaSky eCard account?

You may either:

  • Sign in to your DynaSky eCard account, then click on the "Recharge" button from the toolbar on top, or
  • Click on the "Recharge" button on one of our web pages. (It's on the upper right corner of most pages). Then sign in to your account to recharge.

Can I skip over the account balance and minutes remaining audio announcements when placing a call?

Yes. The account balance and minutes remaining features can be turned off (and turned on again) as needed. Sign in to your account, and under "Phone Card," find "Features Setup." Go to the "Dialing Setup" section, and click on "Change." Find the "Audio Announcements" section, and check the "Balance" and/or "Minute" boxes for the announcements you wish to hear when making calls. You can make individual selections for each PinDial or DirecDial number. When you are done with your selections, click "Save".

How come I can’t log in to my account?

Please verify your login name and password as they are case sensitive. If you are unsure of your login information, please click on "Problems Signing In?" near the login fields.

If you get the Error Message regarding pending payments, that means we have not received your payment from your choice of payment method during the sign-up process. Please note that it may take some time for PayPal to confirm your payment to DynaSky eCard, depending on your payment method used in PayPal.

Can I set up multiple users under a single account?

Yes. In a regular DynaSky eCard account, you may have up to 3 sub-accounts and PINs. If you'd like to set up more sub-accounts, you may sign up for a business account. With DynaSky Business, you may create up to 999 sub-accounts for your business colleagues, associates, or group/family members and manage them under one administrative account. You may adjust the balance in each sub-account and access their call history. To learn more, please see DynaSky Business.

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