Local Access and Toll-Fress Access

How do I use a DynaSky eCard to place a call?

  • If you are calling from the U.S. 48 States or Hawaii, please call the DynaSky toll-free access line 1-866-396-2759 to access our system; from Alaska, Puerto Rico, Guam, U.S. Virgin Islands & Saipan, 1-877-332-1085; from Canada, 1-866-889-9293. These numbers were included in our welcome e-mail.
  • Enter your PIN (Our system will automatically prompt you to dial the destination number if you are calling from a DirecDial number. Learn more about DirecDial.
  • Follow the voice prompt, and dial the number you want to call.
    a. For calls to U.S. or Canada, dial 1+ area code + phone number.
    b. For international calls, dial 011 + country code + city code + phone number.

    Tips:

    • To speed up the dialing process, press # after entering your PIN and again after entering your destination number.
    • You don't have to hang up the phone to reconnect to our systems. To make another call, just wait for 5 to 10 seconds after the previous call has ended.
    • To redial the last number you called, press 99#. This only works while you are still connected to our system.
    • Please note that we do not provide services such as *69 “Automatic Recall” and *67 “Per Call Caller ID Blocking” features.
    • Attention Mobile Phone Users: After you dial the destination number following the voice prompt, please DO NOT press any other key other than the # sign. If you press the “send” or “call” button on your mobile phone after dialing the number you want to call, you might get charged from your Mobile Phone Provider for the call. DynaSky eCard will not be responsible for charges on your mobile phone bill. To ensure that your are not charged by your Mobile Phone Provider for any international phone calls, DynaSky eCard suggests deactivating the international calling feature in your mobile phone plan. However, be noted that you will no longer be able to make direct international calls from your mobile phone.

      You can also take advantage of our EZ Phonebook feature to place your international calls to ensure that you are making your international calls through our network. And please make sure you press # after entering the two-digit EZ Phonebook number.

      To further make sure that you are dialing out through our network, you can enable the “Minutes Audio Announcement.” This ensures you that you are placing your calls through our network. If you have enabled the “Minutes Audio Announcement” but do no hear the voice prompt after making a successful International call, then it is likely that you are not dialing through our network.

Does the DynaSky eCard work from a rotary phone?

No, a touch-tone telephone is required for our system to process your calls.

Can I use a DynaSky eCard from a pay phone?

Yes. However, the FCC (Federal Communications Commission) allows a surcharge to compensate for operator services. In certain instances, a US$0.99 fee may be assessed and billed to your account when you use DynaSky eCard from a pay phone. Please go to the FCC website.

What is the US$0.99 surcharge on my call detail report?

The FCC (Federal Communications Commission) allows companies that operate pay phones to attach a surcharge for their services. Such "operator services" are typically accessed from the following:

  • Public pay phones.
  • Hotel phones.
  • College dormitory phones.
  • Commercial phone line systems.

The surcharge will appear after any applicable calls in your call detail record. Unfortunately there is no way to determine whether this charge will be assessed until your call is placed and the charge appears on your statement. Generally, all public pay phones will assess this surcharge, while not all of the other locations will. Please go to the FCC website.

How is usage calculated?

We use full-minute increments to calculate your usage, with partial minutes rounded up to the next full minute on each call.

If I reach my credit limit, is my call disconnected?

Yes. You will be given a voice notification when you have one minute of call time remaining. When that minute is up, your call will be terminated. To prevent this from happening, we recommend you periodically visit your account online to keep tabs on the amount of credit you have remaining, and recharge when it is low.

What is your rate for in-state calls?

With our toll-free access number, our rate for in-state calls is the same as our rate for state-to-state calls.

Do I need to notify my current long-distance carrier or my local phone company of my choice to use the DynaSky eCard?

No. Because you access DynaSky eCard's service via a local or toll-free number, you do not need to notify your phone company of your choice to use DynaSky eCard, nor do you have to cancel your current long-distance carrier.

Am I charged for calls that aren't answered or for calls that result in a busy signal?

No. However, if you are ever charged for a call that was not answered or for a call that resulted in a busy signal, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. with information pertaining to the mischarge, and we will credit your account promptly.

Will my call be disconnected if I recharge my account immediately after I hear the one-minute-remaining prompt?

Yes. Our system evaluates the maximum duration of your call based on a "snapshot" of your account balance when you initiate the call. Credit added during a call will not be "seen" by our system until you initiate another call and it takes another snapshot. Nonetheless, with this one exception, your recharge will be credited and available to your account immediately after you submit it.

Why was my call suddenly disconnected after the 3rd hour?

It’s our 180-minute call duration policy for your protection. To prevent calls that do not end properly, our system automatically ends your call right before call duration reaches 180 minutes so you won't have to pay for the minutes not used when your phone sets don't end the call correctly.

Can I continue with another number without redialing the toll-free number?

Yes. You can place another call without hanging up and redial the access number. To do so, please wait until the previous call is terminated, wait for 5 to 10 seconds, then you will hear a prompt asking you for the destination number you wish to reach.

Can I use the DynaSky eCard to place calls while in other countries?

Yes, but only with DynaSky VoIP App via WiFi. There are no international access numbers available.

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