General Questions about DynaSky VoIP

What is DynaSky VoIP?

DynaSky VoIP is DynaSky eCard’s internet protocal calling feature, allowing you to make and receive calls via computer, smartphone,IP Phone, or even regular landline with ATA when connected to internet.

What kind of software do I need to make PC-to-PC, PC-to-Phone, and Phone-to-PC calls?

You will need a softphone, which is a downloadable software for making and receiving calls on the computer. You may download DynaSky Phone, a softphone supported by DynaSky, at the Download Center in your account. Please see Computer Softphone section for more info.

What kind of software do I need to make and receive DynaSky VoIP calls on smartphones?

You will need to download and intall a DynaSky VoIP App on your iPhone or Android smartphone. You can scan this QR code or click on its link to locate the app in the app store. Please see Computer Softphone section for more info.

Is high-speed internet required for DynaSky VoIP?

Yes. Please consult with your ISP to see if your internet service allows VoIP and check your internet speed bandwidth. A minimum of 512 kbps is recommended.

Will I be able to select my DynaSky VoIP number(s)?

We give you the freedom of selecting your own area codes. However, if the area code you need is not available, you may fill out an area code request form and we'll try our best to process your request.

Do you offer toll-free numbers for DynaSky VoIP?

Yes. Please first subscribe to a local number under DynaSky VoIP. Then, subscribe to eSecretary service, pick a toll-free number during the sign-up process, and enter your DynaSky VoIP number as your forwarding destination number. Then the toll-free number will route all the incoming calls to your DynaSky VoIP number.

Can I change my DynaSky VoIP number or carry an existing phone number over to DynaSky VoIP?

In most cases you are able to transfer your current phone number to our services. To start the transfer process, go to DynaSky VoIP Summary in My Account, click on “Transfer Number” at the Phone Number section, fill out the Letter of Authorization and submit it with the phone bill to us via fax to 1-888-839-8801 or email to This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I view my inbound and outbound call history?

Both inbound and outbound call history through DynaSky VoIP will be incorporated into My History in your eCard account.

How do I unsubscribe DynaSky VoIP?

Please send your request via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call our toll-free customer service at 1-877-MY-eLIFE (693-5433). We will deactivate this service from your account in 5-7 business days.

What happens to my DynaSky VoIP account if I carry a zero or negative account balance?

The first thing you should check is the status on your account, which is listed on your account summary page. If the account has expired or carries negative account balance, you will not be able to make any phone calls nor receive any calls through DynaSky VoIP. However, you may still be able to make member calls & receive phone calls when your account balance is exactly zero. If your account balance remains negative for more 30 days, your DynaSky VoIP subscription will be automatically removed and you will lose your DynaSky VoIP number. You might not be able to retrieve your DynaSky VoIP number.

I just signed up my DynaSky eCard account, but VoIP service is not working. Why can’t I make a call from the internet or Wi-Fi?

Please allow 24 hours for VoIP service activation upon account sign up. This includes broadband access or VoIP subscription service, using any devices.

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