How do I access my voicemail?

There are four ways to get your voicemail:

  1. You may log in to your account and go to VoiceMail under DynaSky VoIP.
  2. Or, you may simply dial *0 on your softphone.
  3. Also, voicemails are sent through email announcements as attachments so you may access your email to listen to your voicemails.
  4. Alternatively, you may dial your DynaSky VoIP number from any phone to get your message. Wait for the voice prompt/greeting to finish then dial *, and enter the password required, even when your mail box is full. You may set up the password by dialing *0 in the softphone. Please refer to the Voicemail Menu section below for more details.

When using a phone to access my DynaSky VoIP voicemail, how do I change the password for my voicemail?

You may change the password by dialing *0 on the softphone and then press 5 to go into "Mailbox Administration". Then press 1 to change your password. Password can be any string of numbers of up to 20 digits.

What software do I need to listen to my voicemail?

Your Operating System should be able to play ".wav" files. This feature should be standard in Microsoft Windows 95, 98, Me, NT, 2000, XP, Vista and 7. Windows includes the program Imaging, located under [Start] > Programs > Accessories. Check your system to see if you have the required software.

What is the maximum length of a voicemail message?

Each voicemail message may be up to 3 minutes long.

For how long can I keep the messages in the system?

Your messages can stay in your voicemail as long as they are not deleted. However, if your voicemail box is full, you will not be able to receive any more voicemails.

How many messages can I hold in my voicemail box?

Your voicemail box can hold 25 messages. This includes both new and saved messages combined. Please delete old voicemails after 14 days in order to receive new messages.

For how long will the phone ring before a call goes to voicemail?

The default setting is at 20 seconds. You can configure the time setting for the phone to ring before voicemail picks up by following the steps below:

  • Log in to your web account.
  • Go to DynaSky VoIP > Features Setup on the left menu.
  • Go to "Voicemail Settings".
  • Select "Rings for" duration from 5 to 25 seconds .

What is the time zone displayed on my voicemail messages?

The time zone is PST.

How do I stop my calls from going to voicemail?

When voicemail is "Disabled", a call will ring until it is answered or when the caller hangs up. You can configure this feature by following the steps below:

  • Log in to your web account.
  • Go to DynaSky VoIP > Features Setup on the left menu.
  • Go to "Voicemail Settings.”
  • Select “Disable” voicemail option.

What happens if I cannot hear my voice messages online?

To hear your voice messages online, you need a media playback tool configured to play .wav files, such as Media Player version 9 or lower, RealPlayer, WinAmp, QuickTime, Ultra Player, or Sonique. Many of these tools are free downloads.

Voicemail Menu

 

*Note: Press # to confirm whenever you finish entering or recording.

What is a distribution group?

Similar to an email contact group, it is a list of mailboxes/phone numbers for sending or forwarding messages. You can create up to 100 distribution groups by assigning a two-digit list number from "00" to "99", with each group containing up to 100 group members. Also, the phone numbers can be domestic numbers, other DynaSky VoIP numbers (1+ area code + phone number), or international numbers (011 + country code + city code + phone number).

How do I broadcast messages?

  • Log in to My Account > DynaSky VoIP > Features Setup > Voicemail (make sure your voicemail setting is enabled); 
  • To the left, under the DynaSky VoIP drop down menu, go to Message Broadcasting Distribution Group > click "Create New";
  • On the same page, create your distribution groups (phone numbers may be domestic number, international number or other DynaSky VoIP number);
  • Click "Save";
  • On your softphone, dial *0 to enter the voicemail menu;
  • Dial 2 to send a message;
  • Record your message. When prompted to send the message, enter the distribution group number;
  • Your recorded message is delivered to group members; if the call is not picked up, the message is delivered to their voicemail box if available.

How does “Record & Send Message” work?

This feature allows you to record a message and send it to a phone number, DynaSky VoIP mailbox, or a distribution group from your softphone.

What is “Auto-Carbon Copy”?

Once set up on your softphone, the system automatically sends a duplicate copy of any newly received message to a phone number or any DynaSky VoIP mailbox other than your own.

What is “Auto-Forward”?

Once enabled on your softphone, the system automatically forwards a newly received message to a phone number or any DynaSky VoIP mailbox other than your own. However, you will not retain a copy in your voicemail. This feature is usually enabled while you’re traveling domestically or overseas.

Can I manually forward messages?

Yes. You can manually forward your received messages from your softphone to a phone number, DynaSky VoIP mailbox, or distribution group of your choice.

Do I get charged for sending/forwarding message from my softphone?

If you’re sending/forwarding the message to another DynaSky VoIP number, there won’t be any charges. For messages sent/forwarded to non-DynaSky VoIP numbers, our VoIP per-minute rates will apply. Please visit our Rate Page for details.

Each message sent or forwarded will be charged and recorded separately in your billing history. For example, if you send/forward a message to 5 numbers, there will be 5 call records on your billing history, unless any of the 5 numbers is a DynaSky VoIP number, in which case the call will not be recorded in the billing history.

Can I reply to the message sender and will I be charged?

Yes, you can call back the message sender directly from your softphone. If the message is from a DynaSky VoIP number, the call will be free. For all calls to non-DynaSky VoIP numbers, our VoIP rates will apply. Please visit our Rate Page for details.

Can I change the Auto-Play setting on my softphone?

Yes. The default setting is "on", so when you log in to your voicemail, the system will automatically play new messages, if any. You may also turn it off. This feature makes it easier for you to listen to new messages without pressing any keys.

Can I customize the greetings on my softphone? What types of greeting are available?

Yes. You can set up and review your own greetings if you choose not to use our default greetings. There are 4 types of greetings available:

  • Standard Greeting: when softphone is turned off.
  • Extended Absence Greeting: when you’re on an extended vacation or absence and cannot attend to your voicemail messages. If set up, caller will be asked to confirm before recording the message. Enabling this feature may minimize the number of messages left in your voice mailbox.
  • No Answer Greeting: when softphone is turned on and the incoming call is unanswered.
  • Busy Greeting: when “Do Not Disturb” is on or the incoming call is "Ignored".

How do I set up the greeting number on my softphone?

You may review or set up 2-digit greeting number by pressing "5" (Review Greeting by Number) at the Greeting Management Menu.

Do I get charged for dialing the *0 menu on the softphone to listen to my voicemails?

No. Calls to *0 are free.

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